Terms of Service

1. Acceptance of Terms

By accessing or using the Book of Business AI platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. Description of Service

Book of Business AI provides an AI-powered business management platform for home service contractors, including:

• AI voice agents for handling inbound calls
• Lead management and CRM functionality
• Automated research and competitive intelligence
• AI-powered lead scoring (ICP scoring)
• Calendar integration and appointment scheduling
• Email and SMS communication tools
• Chat widgets for website lead capture
• Quoting, invoicing, and payment collection through Stripe

3. Account Registration

To use the Service, you must create an account. You agree to provide accurate, current, and complete information during registration. You are responsible for maintaining the security of your account credentials and for all activities under your account.

4. Subscription & Billing

Access to certain features requires a paid subscription. Subscriptions are billed through Stripe on a recurring basis (monthly or annually). You may cancel your subscription at any time through your account settings or the Stripe billing portal. Cancellation takes effect at the end of the current billing period.

Usage-based charges (such as call minutes, SMS messages, and AI tokens) are metered and billed in addition to your base subscription.

5. Accepting Payments From Your Customers

If you use the Service to collect payments, you connect your own Stripe account and remain the merchant of record. Funds from your customers are charged directly to your connected Stripe account and paid out to your bank on Stripe's schedule. We do not take custody of your funds, and we do not hold, transmit, or disburse money on your behalf.

Platform fee. We deduct a platform fee of 2.5% of each transaction processed through the Service, unless a different rate has been agreed in writing for your account. This fee is separate from and in addition to Stripe's own processing fees, and is taken from the amount you receive — your customer is charged only the invoice total. Both fees are visible on each payment in your dashboard and in your Stripe account.

Your use of Stripe is additionally governed by the Stripe Connected Account Agreement. As merchant of record you are responsible for the goods and services you sell, for any refunds, chargebacks, or disputes raised by your customers, and for any taxes arising from those sales. You may disconnect your Stripe account at any time from your account settings, which stops new payments from being collected through the Service.

6. Your Data

You retain ownership of all data you submit to the Service ("Your Data"). By using the Service, you grant us a limited license to process Your Data solely for the purpose of providing the Service. We will not sell, rent, or share Your Data with third parties except as described in our Privacy Policy.

You are responsible for ensuring you have the necessary rights and consents to submit data to our platform, including data about your customers and contacts.

7. AI-Generated Content

The Service uses artificial intelligence to generate content including call transcripts, lead summaries, research reports, draft communications, and lead scores. AI-generated content is provided "as is" and may contain errors or inaccuracies. You are responsible for reviewing AI-generated content before acting on it.

8. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose
• Violate telemarketing or spam laws (TCPA, CAN-SPAM, etc.)
• Attempt to gain unauthorized access to other users' data
• Reverse engineer, decompile, or disassemble the Service
• Use automated tools to scrape or extract data from the Service
• Impersonate another person or entity
• Upload malicious content or attempt to compromise platform security

9. Multi-Tenancy & Data Isolation

The Service operates in a multi-tenant environment. Your data is logically isolated from other customers' data at the database level. You must not attempt to access, modify, or delete data belonging to other tenants.

10. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable for maintenance, updates, or reasons beyond our control. We are not liable for any losses resulting from service interruptions.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BOOKOFBUSINESSAI LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, REGARDLESS OF THE CAUSE OF ACTION.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM OR RELATED TO THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

12. Indemnification

You agree to indemnify and hold harmless BOOKOFBUSINESSAI LLC from any claims, damages, or expenses arising from your use of the Service, your violation of these Terms, or your violation of any applicable law.

13. Termination

Either party may terminate the relationship at any time. You may cancel your account through account settings or by contacting us. We may suspend or terminate your access if you violate these Terms.

Upon termination, your right to use the Service ceases immediately. We will retain your data for a reasonable period to allow data export, after which it will be deleted in accordance with our Privacy Policy.

14. Changes to Terms

We may modify these Terms from time to time. We will notify you of material changes by email or by prominently posting a notice on the platform. Your continued use of the Service after changes are posted constitutes acceptance of the updated Terms.

15. Governing Law

These Terms are governed by the laws of the State of California, United States, without regard to conflict of law provisions. Any disputes shall be resolved in the courts located in San Diego County, California.

16. Text Messaging (SMS)

Book of Business AI sends transactional appointment text messages — confirmations, reminders, and reschedule or cancellation updates — on behalf of the businesses using the Service, to recipients who have consented on a web form. We send no marketing, promotional, or third-party content by SMS.

Message frequency varies with your own appointments. Message and data rates may apply. Reply STOP to any message to stop receiving them, or HELP for assistance. Mobile carriers are not liable for delayed or undelivered messages.

The complete program terms are on our Text Messaging (SMS) Terms page, and form part of these Terms.

If you use the Service to collect contact details from your own customers, you are responsible for the accuracy of what you tell them and for having a lawful basis to pass their details to us. You may not use the Service to message anyone who has not consented through a form we provide, and you may not alter the SMS consent wording we display on your forms.

17. Contact

For questions about these Terms, contact us at: